Concierge
24/7 Concierge Support
Get instant help from our dedicated support team through WhatsApp, Telegram, or email. We're here around the clock to assist you with any questions or issues.
Support Channels
Connect with our support team through your preferred platform. Get real-time assistance for technical issues, subscription questions, or account management.
Live Chat Options
WhatsApp Support
Chat with us directly on WhatsApp for quick responses. Available 24/7 for your convenience.
Telegram Support
Connect via Telegram for fast support and guidance. Our team responds around the clock.
How to Access Live Support
Open OrbVPN App
Launch the OrbVPN app on your device and navigate to the Settings section.
Go to Concierge
Tap on 'Concierge' in the settings menu to view all support options.
Choose Your Platform
Select WhatsApp or Telegram based on your preference. You'll be redirected to start chatting.
Start Chatting
Describe your issue to our support team. We'll respond quickly to help resolve your problem.
Pro Tip
For faster support, include your User ID (found in Settings > Profile) when contacting us. This helps us quickly locate your account.
Additional Support Tools
Beyond live chat, we offer several self-service options to help you manage your account and resolve issues independently.
Email Support
Submit detailed support tickets via email for complex issues that need investigation.
Manage Subscription
View, upgrade, or manage your subscription and payment details directly in the app.
Reset Password
Forgot your password? Use this tool to securely reset it and regain access.
Report a Bug
Found a technical issue? Report it directly to help us improve OrbVPN for everyone.
Follow Us on Social Media
Stay updated with the latest news, tips, and announcements from OrbVPN.
Follow @OrbVPN for updates
Like our Facebook page
Follow us on Instagram
YouTube
Watch tutorials and guides
Connect professionally
Telegram
Join our official channel
What We Can Help With
Connection Issues
Troubleshoot VPN connection problems, slow speeds, or server connectivity issues.
Account Management
Help with login issues, password resets, and account security questions.
Billing & Subscriptions
Assistance with payments, renewals, upgrades, and refund requests.
Technical Support
Protocol selection, app configuration, and device-specific troubleshooting.
Response Times
Our live chat support typically responds within 5 minutes. Email support tickets are usually resolved within 24 hours.
We're Here to Help
OrbVPN is committed to providing fast, effective support to all users. Reach out anytime through WhatsApp, Telegram, or email - our team is available 24/7.