Server Connection
Server Troubleshooting
Can't connect to a specific server? Learn how to diagnose server issues and find the best alternatives.
Server Status Indicators
Understand what each status color means:
Green - Optimal
Server is healthy with low load. Best choice for connection.
Yellow - High Load
Server has moderate traffic. May experience slower speeds.
Red - Issues
Server experiencing problems. Choose an alternative location.
Grey - Maintenance
Server temporarily offline for updates. Try again later.
Quick Server Fix
Refresh Server List
Pull down to refresh and get the latest server status and availability.
Try Backup Server
Every region has multiple servers. Switch to an alternative in the same country.
Change Protocol
Some servers work better with specific protocols. Try WGuard, Reality, or VLESS.
Check Subscription
Ensure your plan includes access to premium server locations.
Pro Tip
Save multiple favorite servers in different regions. This gives you quick backup options if your primary server is unavailable.
Regional Server Guide
Europe
Primary: Amsterdam, London. Backup: Frankfurt, Paris. Best protocol: WGuard.
Asia Pacific
Primary: Hong Kong, Tokyo. Backup: Singapore, Seoul. Best protocol: Reality.
North America
Primary: New York, Toronto. Backup: Los Angeles, Miami. Best protocol: WGuard.
Middle East
Primary: Dubai, Doha. Backup: Tel Aviv. Best protocol: Reality/VLESS.
Server Selection by Activity
Streaming
Use streaming-optimized servers with high bandwidth. Choose servers near content providers.
Gaming
Select lowest ping servers. Look for gaming-optimized locations with DDoS protection.
Privacy
Choose privacy-focused locations like Switzerland, Netherlands, or Iceland.
General Use
Connect to nearest server for best overall performance and lowest latency.
Protocol-Server Compatibility
Different protocols work best with different server types:
WGuard Servers
Available in all major cities. Fastest option for most users. Best for streaming/gaming.
Reality Servers
Selected cities with anti-blocking. Best for restricted regions and networks.
VLESS Servers
Lightweight option for unstable networks. Good backup when others fail.
Cisco Servers
Business hubs with corporate compatibility. Good for enterprise networks.
Server Issues & Solutions
Connection Refused
Server may be at capacity. Try alternative server or different protocol.
Timeout Error
Network route issue. Try server closer to you or reset network settings.
Slow Performance
Server congested. Switch to lower-load server in same region.
Frequent Disconnects
Unstable connection to server. Try different protocol or location.
Maintenance Windows
Servers undergo maintenance during off-peak hours (typically 2-4 AM local time). Brief disconnections during this time are normal.
Need Server Assistance?
Our team monitors all servers 24/7. If you're experiencing persistent server issues, we're here to help.