Authentication Issues
Login & Authentication
Having trouble signing in? Our comprehensive guide will help you resolve login issues and regain access to your account.
Common Login Issues
Start by checking these frequent causes of authentication problems:
Wrong Credentials
Double-check your email and password. Watch for typos and Caps Lock.
Account Not Verified
Check your email for verification link. Look in spam/junk folders.
Expired Subscription
Your subscription may have ended. Check your billing status.
Device Limit Reached
You may have too many devices logged in. Remove unused ones.
Step-by-Step Login Fix
Verify Your Email
Ensure you're using the exact email address you registered with. Check for typos.
Check Your Password
Make sure Caps Lock is off. Try using the show/hide password feature to verify.
Reset Password
Tap 'Forgot Password' and follow the email instructions to create a new password.
Check Subscription
Verify your subscription is active. Expired plans may prevent login.
Clear App Data
Clear OrbVPN cache and data, then try logging in again fresh.
Password Tips
Use a password manager to avoid typos. If resetting, create a strong password with letters, numbers, and symbols.
Account Error Codes
AUTH_001: Invalid Credentials
Email or password is incorrect. Double-check both or reset your password.
AUTH_002: Account Locked
Too many failed attempts. Wait 15 minutes or contact support.
AUTH_003: Subscription Expired
Your plan has ended. Renew your subscription to continue.
AUTH_004: Device Limit
Maximum devices reached. Log out from another device first.
Password Recovery
If you can't remember your password, follow these steps:
Tap 'Forgot Password'
On the login screen, tap the forgot password link to start recovery.
Enter Your Email
Type the email address associated with your OrbVPN account.
Check Your Inbox
Look for the reset email. Check spam/junk folders if not in inbox.
Enter Reset Code
Type the 4-digit verification code from the email.
Create New Password
Set a strong new password and confirm it. Then log in with your new credentials.
Code Expiration
Password reset codes expire after 10 minutes. Request a new code if yours has expired.
Two-Factor Authentication (2FA)
If you have 2FA enabled, follow this process:
Enter Credentials
First, enter your email and password as normal.
Get 2FA Code
Check your authenticator app or SMS for the verification code.
Enter Code
Type the 6-digit code within the time limit (usually 30 seconds).
Lost 2FA Access?
If you can't access your 2FA codes, contact support with your account details and proof of ownership for manual recovery.
Device Management
Your subscription plan determines how many devices can be logged in simultaneously:
Basic Plan
1 device at a time
Premium Plan
5 devices at a time
Family Plan
25 devices at a time
Managing Devices
Go to Settings > Devices to see and remove logged-in devices. This frees up slots for new devices.
Security Best Practices
Strong Password
Use 12+ characters with letters, numbers, and symbols. Avoid common words.
Enable 2FA
Add two-factor authentication for an extra layer of account security.
Unique Credentials
Don't reuse passwords from other services. Use a password manager.
Regular Updates
Change your password periodically and review connected devices.
Still Can't Log In?
Our support team can help verify your account and resolve any authentication issues. Available 24/7.