App Not Launching
App Startup Issues
Can't open OrbVPN? Follow our comprehensive guide to diagnose and fix app launching problems on any device.
System Requirements
First, verify your device meets the minimum requirements for OrbVPN.
iOS Requirements
iOS 14.0 or later, 200MB free space, 1GB RAM minimum, stable internet connection.
Android Requirements
Android 8.0 or later, 150MB free space, 2GB RAM, Google Play Services enabled.
Quick Fixes
Force Stop the App
Close all app instances, clear from recent apps, and wait 30 seconds before relaunching.
Clear App Cache
Go to Settings > Apps > OrbVPN > Clear Cache. This removes corrupted temporary data.
Restart Your Device
A full device restart clears system memory and can resolve many launch issues.
Check for Updates
Open your app store and ensure OrbVPN is updated to the latest version.
Reinstall if Needed
Uninstall OrbVPN, restart device, then download fresh from the official app store.
Storage Check
Ensure you have at least 200MB of free storage. Low storage is one of the most common causes of app launch failures.
Permission Management
OrbVPN requires certain permissions to function properly. Verify these are enabled:
Network Access
Essential for VPN functionality. Enable in app permissions settings.
VPN Configuration
Required to establish VPN tunnels. Grant when prompted on first launch.
Background Running
Allows VPN to stay connected when app is minimized.
Auto-Start
Enables VPN protection on device boot (Android only).
Conflict Resolution
Other apps may interfere with OrbVPN. Check for and resolve these conflicts:
Other VPN Apps
Disable or uninstall other VPN applications that may conflict with OrbVPN.
Security Software
Temporarily disable antivirus or firewall apps to test if they're blocking OrbVPN.
Battery Savers
Exclude OrbVPN from battery optimization to prevent it from being killed.
System Cleaners
Some cleaner apps may clear OrbVPN data. Add it to their exceptions list.
Important
If you have another VPN app installed, make sure it's completely disconnected before launching OrbVPN.
Clean Installation Guide
If quick fixes don't work, try a complete reinstall:
Backup Your Settings
Note down your login credentials and any custom settings you want to restore later.
Uninstall Completely
Remove OrbVPN and clear any residual data through device settings.
Restart Device
Perform a full restart to clear system memory and temporary files.
Download from Official Source
Install OrbVPN only from the Apple App Store or Google Play Store.
Grant All Permissions
Accept all permission requests during setup for full functionality.
Error Code Reference
ERR_LAUNCH_001
Insufficient Storage - Free up at least 200MB of device storage.
ERR_LAUNCH_002
Permission Denied - Grant required permissions in device settings.
ERR_LAUNCH_003
Version Conflict - Update to the latest version of OrbVPN.
ERR_LAUNCH_004
System Incompatible - Check if your device meets minimum requirements.
Need More Help?
If the app still won't launch after following these steps, our support team is ready to assist you 24/7.