Server Connection

Comprehensive Server Troubleshooting

Here's a detailed guide for resolving server connection issues with OrbVPN:

1. Server Status Verification

Initial Checks:

1. Server Health Indicators:

   • Green: Optimal Connection
   • Yellow: High Load
   • Red: Server Issues
   • Grey: Maintenance Mode

2. Server Load:

   • Low: < 50% capacity
   • Medium: 50-80% capacity
   • High: > 80% capacity
   • Critical: > 95% capacity

2. Location-Based Solutions

Server Selection Strategy:

Location	Recommended Use	Backup Server
Amsterdam	EU Gaming	London
London	UK Streaming	Amsterdam
Hong Kong	Asia Access	Tokyo
Doha	Middle East	Tehran
Toronto	NA East	Texas
Zürich	Privacy Focus	Amsterdam

3. Protocol-Server Compatibility

Optimal Protocol Selection:

1. WGuard Servers:

   • Best for: High-speed connections
   • Locations: All major cities
   • Backup: Reality protocol

2. Reality Servers:

   • Best for: Restricted regions
   • Locations: Selected cities
   • Backup: VLESS protocol

3. VLESS Servers:

   • Best for: Unstable networks
   • Locations: Limited availability
   • Backup: Cisco protocol

4. Cisco Servers:

   • Best for: Corporate networks
   • Locations: Business hubs
   • Backup: WGuard protocol

4. Connection Flow Resolution

Troubleshooting Steps:

1. Server List Refresh

   • Pull down to refresh
   • Clear server cache
   • Update server list
   • Check for maintenance

2. Connection Sequence

   Step 1: Select Location Step 2: Choose Protocol Step 3: Wait for Handshake Step 4: Verify Connection Step 5: Check Stability

5. Premium Features

Subscription Benefits:

• Priority server access
• Reserved bandwidth
• Multiple locations
• Better server selection
• Load balancing
• Dedicated IP options

6. Server-Specific Issues

Common Problems & Solutions: Connection Refused:

• Try alternative server
• Switch protocols
• Check firewall settings
• Verify subscription status

Timeout Issues:

• Reduce server distance
• Check network stability
• Clear DNS cache
• Update app

7. Geographic Optimization

Regional Connection Guide: Europe:

• Primary: Amsterdam
• Backup: London
• Protocol: WGuard/Reality

Asia:

• Primary: Hong Kong
• Backup: Doha
• Protocol: Reality/VLESS

Americas:

• Primary: Toronto
• Backup: Texas
• Protocol: WGuard/Cisco

8. Technical Configurations

Advanced Settings:

DNS Settings:

• Custom DNS support
• DNS leak protection
• DNS over HTTPS
• Local DNS routing

Network Settings:

• IPv4/IPv6 support
• Port selection
• NAT type
• MTU optimization

9. Server Maintenance Windows

Schedule Awareness:

Region	Maintenance Window	Alternative
Europe	02:00-04:00 UTC	Switch Region
Asia	14:00-16:00 UTC	Use Backup
Americas	08:00-10:00 UTC	Change Server

10. Connection Quality Matrix

Server Selection Guide:

Streaming: ✅ High bandwidth servers ✅ Low latency connection ✅ Geographic optimization ✅ Content access check

Gaming: ✅ Lowest ping servers ✅ Stable connections ✅ Anti-DDoS protection ✅ Gaming-optimized routes

Privacy: ✅ Double VPN options ✅ No-log servers ✅ Privacy-focused locations ✅ Enhanced security

Emergency Server Switch Protocol

1. Identify connection issue
2. Check server status
3. Try backup location
4. Switch protocols
5. Verify connection
6. Test performance
7. Monitor stability
8. Log results

Quick Fixes Checklist

✅ Refresh server list ✅ Try alternate location ✅ Switch protocols ✅ Check subscription status ✅ Verify network settings ✅ Clear app cache ✅ Update application ✅ Test connection speed

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Best Practices:

• Keep multiple server locations saved
• Know your backup servers
• Understand peak hours
• Monitor server performance
• Update regularly

Note: For persistent server issues, use the in-app Concierge support feature or consult the Learn section for detailed guidance.

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