Billing and Subscription
Comprehensive Billing & Subscription Troubleshooting
Here's a detailed guide for resolving billing and subscription issues with OrbVPN:
1. Subscription Plans Overview
Available Plans:
Premium Yearly:
- Best value
- Full features
- Priority support
- All locations
- Special pricing
Premium Monthly:
- Flexible option
- Full features
- Standard support
- All locations
- Regular pricing
Features Comparison: ✓ Unlimited bandwidth ✓ All protocols ✓ Multiple devices ✓ 24/7 support ✓ No speed limits
2. Payment Methods
Supported Options:
| Method | Processing Time | Auto-Renewal |
|---|---|---|
| Credit Card | Instant | Available |
| PayPal | Instant | Available |
| Google Pay | Instant | Available |
| Apple Pay | Instant | Available |
| Crypto | 1-24 hours | Manual |
3. Subscription Verification
Status Check Process:
Active Status:
- Open Settings
- Check Billing section
- Verify subscription
- Review expiry date
- Confirm features
Payment Status:
- Payment history
- Transaction ID
- Payment method
- Billing cycle
- Next payment
4. Common Billing Issues
Problem Resolution:
Payment Declined:
- Check card validity
- Verify funds
- Contact bank
- Update details
- Try alternative method
Subscription Issues:
- Verify status
- Check payment
- Review terms
- Contact support
- Update payment
5. Auto-Renewal Management
Renewal Settings:
Auto-Renewal Control:
- Access settings
- Billing section
- Renewal options
- Update preference
- Confirm changes
Manual Renewal:
- Check expiry
- Select plan
- Choose payment
- Complete purchase
- Verify activation
6. Refund Process
Refund Guidelines:
Eligibility:
- Within 30 days
- Unused service
- Valid reason
- Original payment
- Account in good standing
Process Steps:
- Contact support
- State reason
- Provide details
- Await review
- Receive decision
7. Subscription Migration
Plan Changes:
Upgrade Process:
- Select new plan
- Review changes
- Confirm pricing
- Process payment
- Verify upgrade
Downgrade Process:
- Contact support
- Review options
- Select new plan
- Confirm changes
- Update billing
8. Payment Error Resolution
Error Handling:
| Error Code | Description | Action |
|---|---|---|
| BILL_001 | Payment Declined | Update card |
| BILL_002 | Invalid Details | Check info |
| BILL_003 | Expired Card | Update card |
| BILL_004 | Insufficient Funds | Add funds |
| BILL_005 | System Error | Try later |
9. Invoice Management
Billing Documentation:
Invoice Access:
- Login to portal
- View billing history
- Download invoices
- Export statements
- Save records
Tax Documents:
- Annual statements
- Monthly receipts
- Payment history
- Usage reports
- Billing details
10. Premium Features Activation
Feature Verification:
Premium Features:
- Multiple devices
- Priority servers
- Advanced protocols
- Premium support
- Special features
Activation Check:
- Verify payment
- Check features
- Test access
- Confirm settings
- Monitor usage
Quick Billing Fixes
✅ Immediate Actions:
- Check subscription status
- Verify payment method
- Update billing info
- Clear cache
- Contact support
- Review charges
- Check features
- Monitor renewal
Billing Support Options
Contact Methods:
- In-app support
- Email support
- Live chat
- Help center
- Social media
Best Practices
Account Management:
- Regular status checks
- Update payment info
- Monitor renewals
- Save invoices
- Track changes
Pro Tips:
- Keep payment updated
- Monitor expiration
- Save receipts
- Review charges
- Document issues
Note: For urgent billing issues or payment concerns, contact OrbVPN Billing Support through the Concierge feature or dedicated billing support channels.
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