Skip to main content

Case Study: Securing E-Commerce for a Retail Business

The Challenge​

A fast-growing e-commerce retailer needed a solution to secure its online transactions, customer data, and back-end operations. As the retailer expanded its reach to global customers, it became a target for cyberattacks such as payment fraud, phishing, and data breaches. The company’s key challenges included:

  • Payment Data Security: Protecting customer credit card information during online transactions to comply with PCI-DSS (Payment Card Industry Data Security Standard) regulations.
  • Customer Data Protection: Ensuring that sensitive customer information, such as addresses and order details, remained confidential.
  • Secure Remote Access: The company needed a secure solution for its remote IT team, which managed the online platform from various locations.
  • DDoS Protection: The retailer faced the risk of Distributed Denial-of-Service (DDoS) attacks that could take down their website and disrupt operations.

The Solution​

OrbVPN provided the retailer with a secure, scalable VPN solution designed to protect their e-commerce platform and customer data while ensuring compliance with PCI-DSS regulations.

  • AES-256 Encryption for Transactions: OrbVPN encrypted all payment transactions, ensuring that customer credit card data was securely transmitted and preventing hackers from intercepting sensitive information.
  • PCI-DSS Compliance: OrbVPN helped the retailer implement PCI-DSS-compliant encryption and logging solutions, ensuring that they met all industry standards for handling payment data.
  • Customer Data Protection: All customer information—addresses, order details, and personal data—was encrypted and stored securely, protecting it from unauthorized access.
  • DDoS Protection: OrbVPN worked alongside the company’s firewall to mitigate DDoS attacks, ensuring that the retailer’s website remained online even under attack.
  • Secure Remote Access for IT Staff: The retailer’s remote IT team used OrbVPN to securely manage the e-commerce platform, ensuring that back-end operations were protected from unauthorized access.

Key Results​

  1. Enhanced Payment Security: OrbVPN ensured that all customer payment information was encrypted and protected, reducing the risk of fraud and meeting PCI-DSS compliance requirements.

  2. Customer Trust: By securing customer data, the retailer gained trust among its clients, leading to increased customer retention and higher conversion rates.

  3. DDoS Resilience: With OrbVPN’s protection, the retailer was able to withstand multiple DDoS attempts, ensuring that its website remained operational during critical sales periods.

  4. Compliance Achieved: The retailer successfully passed PCI-DSS audits, demonstrating that their payment systems were secure and in compliance with industry standards.

Conclusion​

OrbVPN helped the retailer secure its e-commerce platform, protect customer data, and achieve compliance with industry regulations. By using OrbVPN’s advanced encryption and security features, the company was able to provide a secure shopping experience for its customers while growing its global online presence.