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Concierge

At OrbVPN, we understand the importance of having access to reliable, immediate support. That's why we provide Live Support options through popular platforms like WhatsApp and Telegram. Whether you're facing technical issues, have questions about your subscription, or need assistance with account management, our support team is ready to assist you in real-time.

Support Channels​

1. WhatsApp Support​

Need quick help or guidance? You can reach our support team on WhatsApp. Whether you have questions about your subscription or need help with account settings, our team is just a message away.

  • WhatsApp Live Support: Chat with us directly on WhatsApp and get quick responses to your queries.
  • Operating Hours: Available 24/7 to assist you with any issues.

2. Telegram Support​

Prefer Telegram? We’ve got you covered. Use Telegram to connect with our support team and resolve any VPN-related issues with ease.

  • Telegram Live Support: Connect with us via Telegram for fast support and guidance.
  • Operating Hours: Our Telegram support is available 24/7 for your convenience.

How to Access Live Support​

To access live support:

  1. Open the OrbVPN app and go to the Concierge section.
  2. Select your preferred chat platform (WhatsApp or Telegram).
  3. You’ll be redirected to the respective app where you can start chatting with our support team instantly.

Below is a preview of how the Concierge section looks in the OrbVPN app:

Additional Support Tools​

If live chat doesn’t resolve your issue, or if you prefer other options, OrbVPN also offers other support tools to assist you:

  • Email Support Requests: Submit a support ticket via email.
  • Manage Subscription: Easily manage your subscription and payment details.
  • Reset Password: Need to reset your password? Use this tool to get started.
  • Report a Bug: Found an issue? Report it directly to our support team.

Follow Us on Social Media​

Stay updated on the latest from OrbVPN, including updates, tips, and service announcements by following us on:

Conclusion​

OrbVPN is committed to providing fast, effective support to all of our users. Whether you need help with troubleshooting, subscription management, or technical issues, our team is available through WhatsApp and Telegram to assist you 24/7. Feel free to reach out to us through the channel that suits you best!