Close Tickets API
Bulk close multiple support tickets simultaneously
Close Tickets API
Close multiple support tickets at once. Efficiently manage resolved issues and maintain clean support queues with bulk operations.
Bulk Close
Close multiple tickets at once.
Efficient
Save time on routine tasks.
Queue Cleanup
Maintain organized support queues.
Endpoint Overview
/graphqlClose multiple support tickets by providing an array of ticket IDs. All specified tickets are closed in a single operation.
Request Parameters
id[Int]!RequiredArray of ticket IDs to close.
GraphQL Mutation
mutation closeTickets($id: [Int]!) {
closeTickets(id: $id) {
id
subject
status
closedAt
}
}Variables:
{
"id": [12345, 12346, 12347, 12348]
}HTTP Request:
curl -X POST https://api.orbnet.com/graphql \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_ADMIN_TOKEN" \
-d '{
"query": "mutation closeTickets($id: [Int]!) { closeTickets(id: $id) { id subject status closedAt } }",
"variables": {
"id": [12345, 12346, 12347, 12348]
}
}'Response
{
"data": {
"closeTickets": [
{
"id": "12345",
"subject": "Connection timeout issue",
"status": "closed",
"closedAt": "2024-01-16T10:00:00Z"
},
{
"id": "12346",
"subject": "Billing inquiry",
"status": "closed",
"closedAt": "2024-01-16T10:00:00Z"
},
{
"id": "12347",
"subject": "Password reset help",
"status": "closed",
"closedAt": "2024-01-16T10:00:00Z"
},
{
"id": "12348",
"subject": "Feature suggestion",
"status": "closed",
"closedAt": "2024-01-16T10:00:00Z"
}
]
}
}{
"errors": [
{
"message": "Some tickets not found: 12349, 12350",
"path": ["closeTickets"],
"extensions": {
"code": "PARTIAL_NOT_FOUND",
"notFound": [12349, 12350],
"closed": [12345, 12346]
}
}
],
"data": null
}Use Cases
End of Day Cleanup
Close all resolved tickets at shift end.
Batch Resolution
Close related tickets after fix deployment.
Queue Management
Clear backlog of resolved issues.
Maintenance Completion
Close tickets after scheduled maintenance.
Best Practices
Verify Resolution
Confirm all issues are actually resolved.
Add Notes
Document bulk closure reason.
Limit Batch Size
Process in reasonable batch sizes.
Review First
Review ticket list before bulk close.
Related Endpoints
Review Before Closing
Always review tickets before bulk closing to ensure issues are actually resolved. Incorrectly closed tickets may frustrate users.
View Open Tickets
Review all open tickets to identify those ready for closure.